We want to thank you for shopping at Man Alive and want you to be completely satisfied with your purchase. If you are unsure about your purchase, please do not wear the item(s). Merchandise may be returned under the guidelines on this page (below).

You may return a purchase to a store or by mail, according to the guidelines for each method that are stated below. After 45 days, items may not be returned for any reason.

If you decide to make a return to a Man Alive retail store, you must bring the following items with you:

1. Your original packing slip with a valid return authorization number (RA) from our Customer Service Center. To obtain a return authorization number call customer service, explain the problem to the customer service representative, and they will give you a return authorization number to write on your packing slip so that you may return the item. Returns will not be accepted without prior authorization.
2. The credit card used for the original purchase. Orders placed using Debit Cards will not be refunded for cash.
3. Footwear items must be returned in their original box and apparel items must have the tags unless problems in manufacturing exist.

You will also be required to present a valid photo ID* that will be recorded at the time of the return. Information from your ID will be retained in a company-wide database of customer return activity that Man Alive and its affiliates use to authorize in-store returns. We reserve the right to limit returns or exchanges in our stores regardless of receipt or packing slip.

*Acceptable forms of ID: U.S. or Canadian Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport.

After 45 days, items may not be returned for any reason.

Online purchases may be returned back to us at:

Man Alive Online
3308 N. Mitthoeffer Road
Indianapolis, IN 46235

1. Upon receipt of your order, please examine it carefully. If for any reason you are not satisfied with the order, call our Customer Service Center at:
   888-234-8330
   Monday - Friday 8am - 11pm EST
   Saturday 8am - 8pm EST
   Sunday 10am - 6pm EST
   
   
2. Explain the problem to the customer service representative, and they will give you a return authorization number to write on your packing slip so that you may return the item. Returns will not be accepted without prior authorization.
3. All products must be returned in new condition. Footwear items must be returned in their original box and apparel items must have the tags unless problems in manufacturing exist. Items purchased from a Man Alive store (not online) cannot be returned to Man Alive Online.
4. Man Alive Online advises that when shipping product back, customers should choose the same shipper that delivered the product, as well as insure the item for full value should anything happen during shipping. Man Alive is not responsible for returned product in transit.
5. Upon receipt of your order at our warehouse, providing everything is correct, we will credit the original purchase. An email confirmation notifying you of the credit will be sent to the email address provided on your order. Allow up to two billing cycles for the credit to appear on your statement. Orders returned for credit that were purchased with a Gift Card will be refunded by a check mailed to the billing address.

We do not offer exchanges for items returned in the mail at this time. If any item is returned via mail and meets the pre-defined return criteria, the necessary credit will be applied to the customer's account. If you would like to exchange your online purchase, please stop by any of our stores nationwide. Shipping charges will be refunded only if we have sent the wrong item or the item is defective.

After 45 days, items may not be returned for any reason.

Whether or not you have the packing slip, normal wear and tear is not warranted on any merchandise. Exchanges on worn merchandise will only be made when the damage is caused by a manufacturer’s defect. Items cut or sliced by sharp objects cannot be exchanged. After 45 days, items may not be returned for any reason.